Create Account

Still need help

Forgotten Password

Your main account details are held by your benefits provider and as such we are unable to recover your login details. Please log in through your benefits provider site to access the Tusker online driver site.

Please enter your email address so we can email you a link to reset your password.

Your password reset request has been received. If we have an account associated with the email address provided, you will receive an email shortly.

Back to login

Create Account Help

      Thanks, we’ll work on this now for you.
      In some instances, we may need to contact your employer but we’ll aim to be back in touch within 24 hours.

    In order for us to help get you set up please can you provide the following information:

    Unfortunately we are unable to find out what your work email address or employee/payroll number is.

    If you're not sure where to find this, please contact your Human Resources or Payroll team.


    Login

    Action required

    I've read and accepted the Privacy Policy.

    CONTACT PREFERENCES

    We’d like to provide you with updates on your scheme, offers and news but to do that, we need you to update how we can contact you.

    UPDATE NOW

    What happens at the end of your Tusker contract?

    13 March 2019

    Returning your car at the end of your lease agreement can feel like navigating uncharted waters. Let us guide you through the process with this step-by-step explanation of our end-of-contract approach.

     

    Returning your Tusker car

    Before we take your car away, each vehicle undergoes an inspection by one of our trained inspectors. All evaluations take place between 8am and 6pm and we recommend that drivers are present to ensure you agree with our findings.

    Before the inspection you’ll need to ensure you have:

    1. Cleaned your car inside and out
    2. The full set of keys including master and spare
    3. The locking wheel nut key if originally supplied
    4. Supplied a quarter of a tank of fuel or a full charge for an electric vehicle
    5. Provided the load cover if originally supplied

    Your car will be inspected in line with the British Vehicle Leasing and Renting Association (BVLRA) fair wear and tear guidelines. Any damage outside these specifications will be charged and may be invoiced to your employer. The vehicle won’t be repaired before it’s remarketed, so any charge will reflect the value that Tusker will lose on the re-sale of the vehicle.

     

    What is the BVLRA?

    The British Vehicle Leasing and Rental Association, otherwise known as the BVRLA, is the trade body for companies who rent and lease cars. We have voluntarily signed up to their code of conduct which means Tusker and all our drivers need to comply with the BVLRA’s regulations and guidelines.

    What does this mean for you? If you don’t agree with our inspection or approach, the BVLRA will investigate any code of conduct breach.

     

    What’s classed as fair wear and tear?

    Damaging your car is always stressful, however not all damage will result in additional charges. The kinds of fair wear and tear that are acceptable include:

    • Small scuffs to alloys within acceptable size limits
    • Paintwork surface scratches that don’t go through to the metal
    • Small chips to the paintwork within acceptable limits

    Damage that falls outside of fair wear and tear includes but is not limited to:

    • Heavily scuffed alloys
    • Scrapes to the paintwork
    • Large dents of 10mm or more

    Take a look at our video to see what these acceptable and unacceptable damages look like on a vehicle.

     

    Ensuring your vehicle is roadworthy

    As you might expect, Tusker also asks drivers to ensure their car is returned in a roadworthy state. Issues that would make your car unroadworthy include but are not limited to:

    • An out of date MOT
    • A flat battery
    • Low tyre tread
    • Punctured tyres
    • Warning lights displayed on the dashboard

    Ensuring your car is in a roadworthy condition on the date of collection will speed up inspection and collection.

    Depending on your plan, you may be able to get any problems resolved for no additional cost. If your plan doesn’t include maintenance and repairs you have the option to arrange your own restoration.

     

    Rectifying damage before return

    If you have damaged your car, you might want to prepare it for return by making repairs. We’d recommend that you do this via a Tusker insurance claim. Although this will be subject to excess, it could be cheaper than returning the car without repair.

    Alternatively, you can arrange repairs through a Tusker approved garage or, as long as the repairs are carried out to an approved standard, another reputable garage.

    If the repair is deemed poor, it’s possible a loss of value charge may still be made. In this case you’ll receive an email outlining the cost and the reason for the charge and the fee will be sent to your employer.

    Should you wish to challenge any charges, feel free to do so by responding to the email and we’ll look into your claim.

    Tusker makes returning your car at the end of your contract quick, easy and straightforward with protection built in for all our customers.

    For further information on our end-of-contract process or to get answers to any queries, please contact our Customer Service team on 0333 400 2020.

    Call us: 0333 400 3030

    If you would like help placing an order or you are an existing driver.